Privacy Policy

1. Introduction

At Total Weight Loss Solutions, PLLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, telemedicine platform, or SMS/text messaging services. By providing your personal information or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Health Information: Relevant health history and medical details provided for treatment purposes.
- Account and Communication Information: Appointment details, messages, and feedback submitted through our website or SMS system.
- Technical Information: Browser type, device, and usage data (for website analytics and security).

3. How We Use Your Information

Your personal information may be used to:
- Communicate with you about appointments, test results, and treatment plans.
- Provide telemedicine and weight loss program services.
- Send SMS reminders or important notifications (with your consent).
- Improve our services, website, and patient experience.
- Comply with applicable laws and regulations, including healthcare and privacy requirements.

4. SMS Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Total Weight Loss Solutions related to appointments, reminders, and patient communications. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP.
 

SMS consent is not shared with third parties or affiliates.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:
- Authorized staff and healthcare providers involved in your care.
- HIPAA-compliant service vendors who support our operations (e.g., secure messaging or billing providers).
- Regulatory bodies when legally required.
 

All vendors and partners are bound by confidentiality and data protection agreements.

6. Data Protection and Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Our systems comply with HIPAA and industry-standard encryption protocols.

7. Your Rights

You have the right to:
- Access and correct your personal information.
- Withdraw consent for SMS communications.
- Request deletion of your data where legally permissible.
 

To exercise your rights, please contact us at infototalweightloss@gmail.com or 910-672-7000.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new effective date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

9. Terms and Conditions

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at Total-weightloss.com.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
 

Total Weight Loss Solutions, PLLC
2149 Valleygate Dr, Ste 101
Fayetteville, NC 28304
Phone: 910-672-7000
Email: infototalweightloss@gmail.com